Experience

Job duties & Responsibilities: Responsible to offer the most appropriate technical solutions in coordination with the sales team, and business owners addressing the customers’ needs. Assisting Government programs and initiatives by working on bid processes and lead technical consulting to define the solution & system architecture. Always promoting standard solution and reuse. Leading also technical answer for the proposed solutions, Proof Of Concept and Demo if necessary. Coordinating the technical partners and define their technical scope of work . Besides defining the Project Cost as an input to the global P&L (Profit and Loss statement). Build the Solution Bricks and cost them as accurately as possible. In a nutshell my job is to understand the customers requirements technically, commercially and in some cases politically.

Job duties & Responsibilities: Responsible to provide pre-sales technical support and complete partner training to make sure that all partners understand our product strenghts. Furthermore, support device integration, by arranging tests to ensure customer acceptance and coordinating integration activities with various internal and external groups of employees/partners, addressing and elevating any technical issues promptly. Work with the sales representatives such as sales teams, resellers, distributors, end-users, and ensure that they understand the feature, function set and particularity of each product and solution provided by Honeywell. Translate all customer's business requirements into architected solutions besides create all required technical documentation to support their environment. Participate and collaborate in global discussions to identify a possible existing architecture weaknesses on our products and provide suggestions to make them stable and user-friendly.

Job duties & Responsibilities: This position is often the first to be contacted by new clients. They are expected to answer all questions and concerns. Responsibilities: Providing pre-sales technical assistance and post-sales support services, combining technical knowledge with sales skills to provide advice and support on a range of products (portable/desktop printers and media). What’s more, supporting marketing activities such as attending trade shows, conferences and other marketing events, also making technical presentations and support other members of the sales team, such as distributors and resellers in Brazil. Liaising with other members of the sales team and other technical experts, furthermore work closely with counterparts and colleagues in the global GTS organization to ensure consistency of practice and ensure the end-user and partners are satisfied with the support they receive. Developing long-term relationships with clients through managing and interpreting their requirements, besides the abilities of: excellent troubleshooting, problem solving, and ability to identify the root cause on printer failures.

Job duties & Responsibilities: Responsible for quality and high services automation availability to all stores of the group Leroy Merlin Brazil. Acting on the root cause for most incidents as well as applying satisfaction survey to our internal customers. A team player in sharing knowledge, through editing/managing of websites, such as Intranet and Internal Knowledge Base. Developing technical procedures to our SPOC (Single Point of Contact) with known errors and their troubleshooting in order to extend Support Service to 24x7. Acting on service transition as a member of CAB (Change Advisory Board) also responsible for delivering and installing packages, in addition to providing support during the transition period. Responsible for controlling rollouts including systems image and updates to all computers of Leroy Merlin (Windows Deployment Services) and acting on recovery and restoration on the incident lifecycle. Responsible for managing automation partners, following-up on delayed jobs, meeting on a monthly basis, functional escalation for emergency and critical cases providing best quality of services in order to focus on controlling the stock and all devices outside the company during maintenance processes.

Job duties & Responsibilities: Network and computer monitoring with Nagios under Linux OS (operating system), leading new projects, computer and digital biometrics repairing, also printers, scanners and notebook maintenance, cloning computer with Ghost software from Symantec, installing OS as well as company developed applications, managing Lotus Notes, nowadays called IBM Notes. Responsible for anti-virus updating on servers and local users including internal and external customers. Training on quality policy, furthermore participating and cooperating with the auditing applied by Fundação Vanzolini (ISO-9000).